The Good, The Bad and The Ugly! Good Managers vs. Bad Managers. What makes the difference?

THE BUSINESS VALUE OF GOOD MANAGERS If you want to positively impact the bottom line in your business, there is one thing that will make a bigger difference than almost anything else:

Insist that all of your managers are good managers. In a HBR blog article by Randall Beck and James Harter (link below) that shows that… "…the quality of the managers impacts the success of the business more than anything else."

Here are some highlights of the research: "Bad managers can fiancially cost businesses , and having too many of them can bring down a company . Businesses that get it right, however, and hire managers based on talent will thrive and gain a significant competitive advantage. To make this happen, companies should systematically demand that every team within their workforce have a great manager." GOOD MANAGER BEHAVIORS If great managers seem scarce, it’s because the talent required to be one is rare. Great managers have the following talents: 1. They motivate every single employee to take action and engage them with a compelling mission and vision. 2. They have the assertiveness to make decisions, to drive outcomes and the ability to overcome adversity and resistance. 3. They create a culture of clear accountability. 4. They build relationships that create trust, open dialogue, and full transparency. 5. They make decisions that are based on productivity, not politics. It will serve your business well to make sure that you select, support, train and set expectations about what is required of a good manager in your organization. BAD MANAGER BEHAVIORS I see the vast impact of bad managers close up and I regularly interact with people from companies in many industries, from all over the world, who are asking for help in how to deal with the ugly, soul-crushing problems that arise from having a bad manager. Why do so many companies tolerate and even reward bad leaders?

1. Poor communicators. People have no idea what they are thinking or deciding 2. Poor strategic guides. People have no idea how to prioritize work, because decisions and key milestones have never been shared. 3. Unable to think strategically at all. Torturing people with low value work, questions and endless re-work 4. Lack of decision making (will or ability) 5. Lack of accountability. Not owning important outcomes. Passing blame 6. Lazy or disengaged in supporting the team or the team’s reputation in the company 7. Totally unavailable to talk to employees — ever 8. Poor planning and resource management 9. Unwilling, unable to give constructive feedback or deal with performance issues 10. Prevention of opportunities for development and visibility (either actively or just clueless) 11. Lack of ability to understand and make tradeoffs 12. Can’t stick to a long term plan, crisis driven 13. Solely politically motivated 14. A bully or a narcissist… With bad managers lurking about in an organization, instead of doing the work they should be doing… …people get confused, discouraged, frustrated, scared, and are simply not doing the right things for the business. You need your managers to be engaging, motivating, supporting and facilitating the right work–not preventing it. Bad managers wreak havoc. Bad managers cost growth and profit. People who are NOT scared, belittled, bullied, ignored, disrespected, or otherwise tortured by their manager add more value to the company. People who feel trusted, supported, listened to, and understand how their work supports the strategy will be very productive. That’s why I do so much work in organizations to help them to set a high standard for leadership, and to guide managers into being effective, more strategic business leaders, and good managers and leaders of people. It makes such a huge difference not only to the bottom line, but to the health and sanity of everyone involved! INSIST ON HAVING GOOD MANAGERS

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